Our Work Practices and Methodology

With almost a decade long experience of working with several hosting companies, network operations centers, data centers and their related clientele, we at Optimus Vision Technologies have conceived and put down a method of functioning which makes us professional thoroughbreds of technical support services and customer care.

For every hosting company which we service, there is a separate team of technicians who work under a Team Leader designated specifically for every project / account.  Understanding the necessity of being in close touch and talks with your own set of support engineers, every person of your dedicated support team would be logged into any of the Instant Messengers as per your individual needs - AIM, MSN, ICQ, Skype, Yahoo, GTalk et.al.

To give you a detailed overview of the support activity of every tech and work shift, you would be given a duty report with complete information about the support instances attended on a shift basis per se.

The Individual Team Leader will also give a brief of the total number of support requests attended every month, issues resolved, turn over times and other relevant statistics to help evaluate the output which the hosting company is getting from the support team. Minutes of the meeting held at periodic intervals will also be sent to the company. Depending on the convenience and time frame choice, a conference of the support team with the company officials is arranged to exchange views and further enhance the support activity.