Core Expertise

  • Live Chats
  • Helpdesk Tickets
  • Email Support
  • Multi-Level Support
  • Server Administration
  • Server Monitoring
  • Data Center Support
  • Server Auditing
  • Customer Care
  • Pre & Post Sales Support
  • Hosting Consultancy

Tag cloud

Offshore seo Silverlight, Flex Development, AJAX Product Development, Java Application Development, .Net Development, Mobile Application Software Developers outsourcing programming .Net QA Process C#.Net Ajax Web Development, Application Development, Website Design, e-Commerce Website programmers project Methodology Services Development Java ecommerce C#, VB.Net J2EE, J2ME Flex Programming, Migration
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Issues Handled

Following is a reckoner of issues we work on daily.

 

DNS ISSUES
Domain parking issues
Modifying MX. A and CNAME records for domain Zones
Correcting Domain Name resolution problems

 

WEB SERVER ISSUES

  • httpd.conf problems and Apache Tweaking
  • htaccess errors
  • Password protection issues
  • Site oriented IP blocking issues
  • Host Name Lookups
  • Mime types
  • Apache Handler problems
  • URL blocking and redirection issues
  • Secure Cert problems
  • Apache configurations

MAIL ISSUES

  • Sendmail
  • Qmail
  • Exim settings and tuning
  • Mail Queue Management

SECURITY ISSUES

  • Firewall Settings
  • IPTables
  • CGI Telnet disabling
  • Securing Services
  • Kernel Security & Compliations
  • OpenSSL security
  • Port mapping
  • Host based security
  • Applying security patches
  • Configuring hardware firewalls

ABUSE ISSUES

  • Handling abuse notifications from upstream providers
  • Spam notifications from spamcop and spamhaus
  • Outbound TCP/UDP broadcasting etc.
  • Handling Blacklisting Issues

SALES SERVICES
We have a group of sales personnel who have been in place for more than 12 months now with in-depth experience of handling web hosting, mobile applications, software products, affiliate schemes and such associated services and products. This includes handling of pre-sales and post sales queries, counseling customers to help chose the best hosting plan and more such roles.

If there is a new domain or service which has to be managed and handled, we can do it with an orientation period. The duration of the orientation would depend on the scope of the service.

 

CUSTOMER SERVICES
This section includes handling of domain name registration, registrar transfer, handling billing services and support requests, account cancellation requests, handling of customer complaints, grievances and redresses such complaints.

 

We have successfully handled thousands of such cases before and are proud to say that a significant majority of cancellations and grievances have been resolved to the fullest satisfaction of the customers thus maintaining the clientele of the hosting company as it is.